• High performance capability
• Reliable
• Scalable
• Very fast
• Fully user definable
• User friendly

Data Processing

Real-time service transaction parsing, validating and evaluation of captured data through user definable filters and rules.

Monitoring of ATM Network

• User selection of displays by: ATM, regions, institutions, and more.
• User selection of ATM device statuses to display and sort orders.
• Authorised users can open/close a manual ticket.
• Each event can be commented by operator.
• In-depth event history per each ATM
• Graphical representation of current ATM network state is definable by user
• WEB access for bank employees (ATM supervisors) and maintenance companies through SSL and digital certificates
• Alarm dispatching through
• E mail
• Fax
• SMS (on request)
• Scheduling of service calls - day & night, service personnel working hours.
• Rule-based service team dispatching-branch, first line, vendor, others
• Holiday scheduling for each ATM

Thor reporting

• Reports selectable for any time period.
• Reports sorted and filtered by category- device, model type, region, institution and more.
• Accurate ATM availability reporting that considers overlapping problems and ATMs with partial operation hours.
• Accurate ATM availability reports in minutes.
• ATM site availability reporting.
• ATM status code frequency reporting.
• ATM Mean Time Between Failure (MTBF) reporting.
• MS SQL server platform enables customer to generate his own reports using his own tools.
• Output formats include Exel, RTF, PDF, HTML and TXT files.
• Report generation queuing.
• Automatic e-mail delivery upon completion to multiple addresses.

Thor benefits

• Real-time device status of each individual ATM
• Full user definable
• Meets the demands of each individual customer
• A reliable technology system
• Technical fit with Base24 based requirements
• Reduction in service, telecommunications and telephone costs
• Reduced FTE requirements for call centre and manual reporting