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- High performance capability
- Reliable
- Scalable
- Very fast
- Fully user definable
- User friendly
Data Processing
Real-time service transaction parsing, validating and evaluation of captured data through user definable filters and rules.
Monitoring of ATM Network
- User selection of displays by: ATM, regions, institutions, and more.
- User selection of ATM device statuses to display and sort orders.
- Authorised users can open/close a manual ticket.
- Each event can be commented by operator.
- In-depth event history per each ATM
- Graphical representation of current ATM network state is definable by user
- WEB access for bank employees (ATM supervisors) and maintenance companies through SSL and digital certificates
- Alarm dispatching through
- E mail
- Fax
- SMS (on request)
- Scheduling of service calls - day & night, service personnel working hours.
- Rule-based service team dispatching-branch, first line, vendor, others
- Holiday scheduling for each ATM
Thor reporting
- Reports selectable for any time period.
- Reports sorted and filtered by category- device, model type, region, institution and more.
- Accurate ATM availability reporting that considers overlapping problems and ATMs with partial operation hours.
- Accurate ATM availability reports in minutes.
- ATM site availability reporting.
- ATM status code frequency reporting.
- ATM Mean Time Between Failure (MTBF) reporting.
- MS SQL server platform enables customer to generate his own reports using his own tools.
- Output formats include Exel, RTF, PDF, HTML and TXT files.
- Report generation queuing.
- Automatic e-mail delivery upon completion to multiple addresses.
Thor benefits
- Real-time device status of each individual ATM
- Full user definable
- Meets the demands of each individual customer
- A reliable technology system
- Technical fit with Base24 based requirements
- Reduction in service, telecommunications and telephone costs
- Reduced FTE requirements for call centre and manual reporting
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